You are welcome to enjoy the facility throughout the day; however, we invite you to arrive at least 15 minutes prior to your scheduled spa treatment appointment. This allows time to receive your locker, and change into your provided robe and sandals.
The treatments you select are reserved especially for you. We ask you provide at least 24 hours advance notice if you need to re-schedule or cancel your appointment. The Susurrus Spa has a cancellation policy; 50 per cent of the treatment cost will be charged if less than 24 hours’ notice is given. No shows are charged 100 per cent of the scheduled treatment.
Arriving late will limit the time dedicated to your treatment, thus lessening the effectiveness of your relaxation. As courtesy to the next guest, your treatment will end at the scheduled time regardless of when you begin.